Privacy Policy

1. Who We Are

Tappy (“we”, “us”, “our”) operates the website at tappy.solutions. We are an independent payment brokerage service that connects businesses with payment providers, lenders, and financial partners.

We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you submit an enquiry through our website, we collect:

• Your full name
• Business name
• Email address
• Phone number
• Monthly card processing volume (approximate)
• Desired funding amount (for business funding enquiries)
• Any additional information you voluntarily provide in message fields

We may also collect technical data such as your IP address, browser type, and pages visited through standard website analytics.

3. How We Use Your Information

We use your personal data to:

• Process and respond to your enquiry
• Match you with suitable payment providers, lenders, or financial partners
• Contact you regarding your enquiry by phone, email, or WhatsApp
• Improve our services and website
• Comply with legal and regulatory obligations

4. Sharing Your Information

As a brokerage service, sharing your information with relevant third parties is fundamental to how we operate. When you submit an enquiry, your data may be passed to:

• Payment terminal and merchant services providers
• Business lenders and finance companies
• Our commercial partners and introducers
• Credit reference agencies (where applicable for funding applications)
• Technology service providers who help us operate our platform (e.g. our database provider)

We only share the information necessary to fulfil your enquiry. We do not sell your personal data to unrelated third parties for marketing purposes. All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, enquiry data is retained for up to 3 years. You may request deletion of your data at any time (see Your Rights below).

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our data is stored securely using industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@tappy.solutions. We will respond within 30 days.

9. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Contact Us

For any privacy-related queries, please contact: